Refund and Returns Policy

Our Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Such as items that show normal wear over time.

Additional non-returnable items:

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Obvious signs of damage to the order on arrival
Items that have been used extensively and can show wear over time.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us through our contact form and we will resolve your issues as soon as possible.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you have any issues with your order, please feel free to contact us at support@cscharms.com or through our support form.

Shipping returns

To return your product, contact us at support@cscharms.com. We will send you a return form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery. While we do our best to process returns smoothly, but we cannot guarantee receipt of items that are lost in transit. As a small business with limited profit margins, we truly appreciate your understanding and support.